| The Candle Coop's Refund Policy
 EXCHANGE ONLY - NO CASH REFUNDS Return or Exchange Policy:
We take great care in packing your order to insure that your product arrives in excellent condition. In the unlikely event of damage during shipping, you will need to save the shipping box, packaging material and product. The shipper may require inspection. It is the responsibility of the purchaser/customer to inspect their shipment upon arrival. OPEN ALL YOUR PACKAGES IMMEDIATELY AFTER DELIVERY! Inspect each product carefully for accuracy, leakage, damage and/or missing items. Any defective, damaged, leaking, missing or wrongly shipped product(s) must be brought to our attention within 3 business days after receipt of delivery for a return authorization. If you fail to notify us within 3 business days, you assume responsibility for the delivery and all products contained therein. No returns, exchanges, or refunds will be allowed once the 3 business days' grace period has lapsed. Your item(s) must be returned in the original packaging and be marked with the return authorization number we provide in order to be accepted. Return packages received without a return authorization or not in the original packaging will be subject to a 25% restocking fee subject to change without notice.
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